Klinora Pro Agreement

This Agreement governs the relationship between KLINORA LIMITED (Klinora) and the individual approved as a Klinora Pro.

Independent service and application

You choose which services to offer, your usual availability and travel area, and whether to accept an Available job. There is no guaranteed work or income. You personally perform bookings you accept; you may not send a substitute or team through your account. The real working relationship and applicable law, not this label alone, determine any statutory status or rights.

You must give accurate application information and complete identity, right-to-work, Basic DBS, National Insurance and other checks that are actually required for the approved application process. Uploading a file is not approval: Klinora records a separate human decision. Keep your profile, payout and contact details current, and tell Klinora if a legal or tax change affects your ability to supply the service at the displayed price.

Available jobs and confirmed work

An Available job is an invitation, not a promise of earnings. Review the service, approximate location, timing, duration, products, pets and expected earnings before accepting. Acceptance creates a booking commitment when the customer is informed. Avoid overlapping commitments. A recurring acceptance includes the described recurring slot; use the application controls to change a single date or end future work.

You receive customer address and contact details only at the authorised booking stage and only for fulfilling that booking. Protect them and do not use them for unrelated marketing, harassment or public posts. Report access or safety concerns through Klinora.

Service standards

Attend accepted work, communicate promptly about lateness or inability to attend, follow the confirmed visit steps, and deliver the cleaning with reasonable care and skill. Protect property and privacy. Use the arrival, start and completion controls honestly; a missed button does not justify inventing an event. You may stop unsafe work and report why.

The booked duration is the normal billable duration. Propose genuinely needed additional time through the application; a higher customer amount requires explicit customer approval. A completion submission for the exact booked duration is not an extra-time request.

Give at least 48 hours' notice when you can no longer attend where reasonably possible. Late cancellation, lateness or no-show may lead to an evidence-based reliability review, with exceptional circumstances considered. Customer complaints do not automatically establish fault or create a deduction. You can give your account and challenge a decision through support.

Finance, tax and insurance

The Finance and Payout Terms explain earnings, fees, voluntary tips, payment collection and payouts. Separate Invoice Authorisation permits Klinora to issue service invoices in your name as disclosed agent. Your own tax and National Insurance obligations remain yours. You must tell Klinora before accepting work if you cannot supply it at the displayed price.

Klinora is insured. Do not promise a customer a particular coverage limit or outcome. Report damage and incidents promptly through the existing support process.

Account access and ending the relationship

Klinora may restrict new Available jobs where reasonably necessary for safety, fraud, payment, evidence, serious quality or legal reasons. We give the reasons before or when a restriction or suspension takes effect, unless a lawful exception applies. You can explain your circumstances or challenge a decision through [email protected].

For applicable changes to these platform terms, we give at least 15 days' notice in a durable form such as email, and longer where reasonably needed for you to adapt. You may end this Agreement before the change takes effect. Applicable exceptions to advance notice are limited to those allowed by law. When Klinora ends the whole platform relationship, we normally give at least 30 days' notice and reasons in a durable form; specific lawful exceptions may permit a shorter period or immediate action, including where necessary to meet a legal duty or address serious safety or repeated breach concerns. These whole-relationship notice rules do not apply to cancellation of an individual booking or to an applicant who has not been approved. Either side may end future marketplace participation, subject to accepted bookings, outstanding earnings, disputes and lawful record retention.

Klinora uses your information as explained in the Privacy Notice. Use customer data only for authorised cleaning and support purposes. Nothing excludes liability or statutory rights where the law prohibits exclusion. Material changes may need fresh acceptance and do not rewrite completed work. The law of England and Wales applies, subject to mandatory rights. Contact [email protected] or +447387222593.