Professional Finance and Payout Terms

These Terms supplement the Klinora Pro Agreement. They describe the existing earnings and payment process; the price and rate version recorded for a booking determines its amounts.

Payout account and readiness

Stripe Connect handles bank details and required verification. Klinora keeps provider identifiers and safe display information rather than complete bank details. Paid work requires the existing application, account, payout and agreement checks. An accepted booking or card authorisation alone does not make an earning payable.

Earnings and fees

The Available job shows expected Pro earnings under the applicable rate. These expected earnings are the Pro amount after Klinora's platform fee, not an amount from which the same fee will be deducted again. Before you accept a job, we show your expected earnings and the applicable platform fee or how it is calculated. Your finance record shows the agreed amounts and any authorised adjustments. Final earnings can include cleaning, the approved products allocation, a voluntary tip and approved customer cancellation compensation.

The customer price, Klinora platform fee and Pro earning are distinct. The displayed booking price is the amount the customer agrees to pay for the selected service and approved additions. Tell Klinora promptly if you cannot supply a new job at that price. Tips are optional and 100% of a successfully collected tip is credited to the Pro without Klinora's normal platform commission.

Collection, transfers and bank payouts

A card authorisation is not collection. Collection is attempted after the completed service and the customer's approval of the final amount. An eligible collected earning may then be transferred to the connected account. That transfer is not the external bank payout. Only the payment provider's confirmed bank payout state is described as paid.

The initial weekly cycle considers eligible earnings from Friday through Thursday for processing on the following Monday. Monday is a processing target, not a guarantee of Monday bank arrival. Provider and banking delays, verification, payment failure or a genuine dispute may affect timing. There are no instant payouts or additional Klinora minimum payout in this initial arrangement.

Holds, refunds and corrections

Klinora may hold a disputed or uncollected earning, or one affected by fraud, verification, a provider restriction or legal duty, while reviewing it. We explain a material hold and correction through the account or support route where lawful and practical. A failed or returned payout does not extinguish a valid underlying earning.

A customer refund does not automatically debit the Pro. Klinora reviews evidence and responsibility. Where a Pro contribution is proposed, the Pro can respond or dispute it; the response is not an automatic bank debit. An approved amount is a transparent future ledger adjustment, not a silent debit. Klinora goodwill or platform-error remedies are not automatically charged to the Pro.

Records and questions

Klinora may provide service invoices issued on the Pro's behalf, platform-fee documents, earnings statements and payout advice. A payout advice is not proof of bank arrival until the provider confirms payment. Historical amounts remain tied to the relevant booking and finance version. You remain responsible for your tax records. Contact [email protected] or +447387222593.