Klinora Pro guide
Contacting a customer about a confirmed visit
Open the confirmed visit in Calendar and use its Messages or contact option. Keep practical arrangements with the booking so both of you can refer to them.
Keep contact with the booking
Open the confirmed visit in Calendar and use its Messages or contact option. Check the date and address before sending so the conversation is connected to the correct customer and visit. Use it for practical access and timing questions, not for sending identity evidence or changing an agreed price.
If contact is unavailable, check that the job is confirmed in Calendar. For a visit problem use its report controls; for an urgent safety issue move to safety and contact the emergency services. Contact Klinora if the booking contact action fails.