Klinora Pro guide
Completing your application checks
After you are invited, open Complete your checks in your application. Choose a supported option for each task and provide the requested information. Klinora will contact you if anything else is needed.
Follow each check
Open Application and choose Complete your checks when invited. The checks area covers Identity and right to work, Basic DBS and National Insurance. Read each screen and select the option that accurately describes your circumstances. Identity and right-to-work information, a DBS result or certificate, and National Insurance information serve different purposes; do not put one document into the wrong task.
For Basic DBS, the form offers sharing a result online, uploading a certificate, saying you need a Basic DBS, or asking for help. The National Insurance screen offers the supported information or pending option. Use Submit your checks when the required tasks are ready and look for the saved status. A submission can still await review; it is not automatic clearance.
When you need to correct evidence
Reopen the relevant check and read any request for more information. Use its secure upload or replacement control, then check that the saved file or status appears. If you cannot use an offered option, choose the help route rather than inventing a number or uploading unrelated evidence. Contact Klinora with the check name and error if a save fails; do not send identity or DBS files in booking messages.