Customer guide
Managing regular cleaning
Choose a regular cleaning option when making your request. You can view and manage your plan in Bookings. Check the affected visits before confirming a change.
Choose the scope of a change
Choose a regular cleaning option when requesting a clean. Afterwards open Bookings and Manage your plan to see the schedule, next clean and Pro or matching status. Each confirmed clean is a separate booking.
For one upcoming visit, use its booking controls to request a new time or review cancellation. Manage your plan offers Skip next clean, Pause plan, Resume plan, Change regular Pro and End ongoing plan where applicable. Read the on-screen explanation before confirming: skipping a visit follows the ordinary cancellation policy, while ending a plan stops new visits from being created.
Check what remains
A pause or ended plan does not automatically cancel already-confirmed visits. The confirmation shows whether any such visits remain; review each in Bookings if you need to change or cancel it. If a future price needs your acknowledgement, review the amount shown in the plan before choosing whether to accept it. Contact Klinora if the plan status does not match the change you saved.