Customer guide
Checking the progress of an agreed refund
Check the booking, Payments and receipts, and Klinora's support response. A requested refund, an agreed refund and money sent through the payment route are different stages.
Check what has been agreed
A refund request, a decision to refund and a refund sent through the payment provider are different stages. Open the relevant booking and Payments and receipts to check its payment and any recorded adjustment. Review the support response for the amount and the payment it relates to.
If Klinora has agreed a refund but you cannot see an update, contact Klinora with the booking and payment reference. Do not send full card details. The time for money to appear after a refund is sent can depend on the payment provider and bank, so this guide does not promise a fixed arrival date. The Cancellation and Refunds policy gives the applicable terms and preserves your rights.