Customer guide
Finding your cleaning receipt
After a successful payment, open Account, then Payments and receipts to view or download the receipt. A receipt appears only after money has been collected.
Find the payment record
After a cleaning payment has been collected, open Account, then Payments and receipts. Select the relevant payment to view or download its receipt. A booking request, pending authorisation or failed payment will not yet have a receipt for collected money.
If the payment appears successful but the receipt is missing, check the same account and booking reference, then contact Klinora. Include the booking date and payment reference if visible; never email card numbers. A receipt records payment and is not a promise of a separate tax invoice.