Customer guide
Resolving a payment that needs attention
Open the booking and follow the payment instructions shown there. Contact Klinora if you cannot complete the payment or do not recognise a charge.
Follow the booking action
Open Bookings and the visit marked Payment method needs updating or otherwise needing payment attention. Read the message before acting. If the saved method is no longer available, choose Add method and retry and complete the secure payment form. If your bank asks you to confirm the payment, finish that step and return to the booking.
Check the booking and Payments and receipts for the updated payment status. Do not assume that closing the secure form or entering a card has completed the charge. A temporary card authorisation may still be visible separately from a collected payment.
When it does not resolve
If the action fails, read the error and check your payment method before trying again. Avoid repeated retries when the result is unclear. Contact Klinora with the booking reference and the message shown if the status remains unchanged, or if you do not recognise an amount. Do not send card details by email or booking message.