Customer guide
When your Pro has not arrived
Open the booking to check for an updated arrival time and contact your Pro. You can report non-arrival 10 minutes after the scheduled start; a formal no-show report is available after 30 minutes unless you accepted a revised arrival. Contact Klinora with the booking reference if you need help.
Check and contact
Open the confirmed visit in Bookings and check the latest arrival update. Message or call the Pro from that booking to ask about timing. If a revised arrival is offered, review it before accepting; do not assume the booked time changed because of a message alone.
The booking can offer a non-arrival report 10 minutes after the scheduled start and a formal no-show report after 30 minutes unless you accepted a revised arrival. Use the option shown for your visit and check the resulting status. If the control is unavailable or the information is disputed, contact Klinora with the booking reference, planned time and what contact you attempted.