Customer guide
Reporting a problem with a clean
Open the booking and select Report a problem. Raise an ordinary cleaning-quality concern within 72 hours of completion; safety, payment, fraud and other serious concerns can still be reported later. For immediate danger, contact the emergency services.
Submit the concern
Open the relevant visit in Bookings and choose Report a problem. Describe what happened, when it happened and the outcome you need. Add only proportionate evidence through the offered secure route; do not include unrelated private information. Review the report before sending and check for its acknowledgement in the booking or support response.
Raise an ordinary cleaning-quality concern within 72 hours of completion so it can be investigated promptly. Safety, payment, fraud and other serious concerns can still be reported later. The Complaints policy explains how Klinora considers concerns and your rights.
Follow up safely
If the reporting control is unavailable, contact Klinora with the booking reference and a brief account of the issue. If you need further review, reply through the support route rather than opening duplicate reports. For immediate danger, leave the situation and contact the emergency services; booking messages are not an emergency channel.