Customer guide
Reviewing a request for extra cleaning time
Your Pro can request extra time through the booking. Review the additional time and cost before agreeing. Only approve the extra work you want.
Review before deciding
If the Pro says the clean needs more time, open that booking and choose Review the extra time request. The page shows the proposed duration and resulting amount. Compare these with the original booking and decide whether you want the additional work.
Choose Approve extra time only when the time and price are acceptable. You can decline instead. The booking total changes only after the required customer approval; a conversation or running timer alone does not authorise extra billable time. Return to the booking to check its latest state. Contact Klinora if the request shown does not match what was discussed.