Customer guide
Checking whether your booking is confirmed
Your request becomes a confirmed booking when a Klinora Pro accepts it. Open Bookings to check the latest status and agreed visit time.
Check the latest status
Open Bookings and select the clean using its date, address and service. A saved request is not yet a confirmed appointment. The booking becomes confirmed when a Klinora Pro accepts it; the agreed time and Pro details then appear in the booking.
If the request is still waiting, keep checking the same booking for updates. Suitable work depends on available Pros, so there is no guaranteed matching time. If you cannot find the request, check that you are in the customer account used to submit it. Contact Klinora with the approximate date and address if the status remains unclear; do not send card details.
Prepare for a confirmed visit
Check the confirmed address, date, start time, service and duration in the booking. Make sure the Pro can enter safely using the access arrangements you provided, and keep the home, pet and relevant risk information accurate. Use the booking contact option if a practical access detail needs clarifying.
Check the cleaning-products choice made when booking. If you selected the option for the Pro to bring ordinary products, that covers consumables such as cleaners, cloths, sponges and gloves; you still provide larger equipment such as a vacuum or hoover, mop and bucket, plus anything specialist. If you did not select that option, check the booking details and contact Klinora if you are unsure what to provide. A message alone does not change the confirmed service, time or price.