Customer guide
When cleaning payments are taken
Adding a card does not charge the cleaning total. A temporary card authorisation may appear before the visit. The cleaning payment is collected after the clean is completed and you confirm the final amount.
Before and after the visit
Adding a payment method when booking does not collect the full cleaning price. A temporary authorisation may appear on your card before the visit; it is different from a completed charge. The booking shows the agreed price and any later request that needs your approval.
After the clean is marked complete, review the final amount in the booking and complete the customer confirmation shown there. Klinora then attempts to collect the approved cleaning payment. An optional tip, if you choose one after a successful cleaning payment, is charged separately. Check Payments and receipts for a collected payment and its receipt.
If payment needs attention
Open the booking and follow the specific payment action shown. A failed collection or an authentication request is not proof that payment succeeded. If you see an amount you do not recognise, contact Klinora with the booking reference and the amount; do not keep retrying blindly. Your bank can explain a pending authorisation on its own statement.