Customer guide
Changing the date or time of a clean
Open your booking and request a new date or time. Your existing visit stays in place until the change is confirmed. Check the booking for the latest update.
Choose the right visit
Open Bookings and select the visit by date, address and service. For regular cleaning, decide whether this is a change to one visit or to the ongoing plan. A confirmed occurrence remains a separate booking; changing the plan alone does not move that visit.
Send a change request
Open Change or cancel this visit, then Manage visit. If Request a new time is available, choose the new date and time, give a short reason and select Request change. The Pro is asked to confirm. Sending the request does not move the appointment immediately, so keep the original visit in mind until the booking shows the new confirmed time.
Return to the booking for the response and review any revised details or price that require your confirmation. If the request is declined, the existing confirmed visit remains unless you take another action. If the option is missing or no suitable time is offered, contact Klinora with the booking reference. Do not create a second booking to replace the first without checking its status.