Cancelling a clean

Review before cancelling

Open Bookings, select the correct visit and open Change or cancel this visit, then Manage visit. Choose Review cancellation. The page shows whether there is a cancellation fee and the amount calculated for cancelling now. Read that amount and the Cancellation and Refunds policy before making the final decision.

Select Confirm cancellation, or Cancel and pay the displayed amount, only if you want to proceed. Keep booking leaves it unchanged. Once the cancellation succeeds, check that the visit is marked cancelled in Bookings. A regular plan may continue even when one visit is cancelled; manage the ongoing plan separately if you want future cleans to stop.

If the action is unavailable

The available controls depend on the booking state. If Review cancellation is not shown or the quote cannot load, contact Klinora with the booking reference and the visit date. A booking message alone is not a confirmed cancellation. Your statutory rights are not replaced by this guide.