Customer guide
When your address is not listed
Use Enter address manually in Book a clean and check every address detail. Manual entry does not change service coverage; contact Klinora if the address still cannot be used.
Enter the address accurately
In Book a clean, enter the postcode and check the address results. If the correct property does not appear, choose Enter address manually. Add the house or flat number, street, town and postcode as shown on the form. Include a flat or unit detail that a Pro needs to find the entrance.
Continue and check whether the service and time options are offered for that address. Manual entry corrects a missing lookup result; it does not override Klinora’s service coverage or guarantee a Pro is available. If the postcode is outside a served area or the form still cannot continue, contact Klinora with the postcode and a brief description of the issue. Do not submit an incorrect nearby address to bypass a coverage message.